Rabbit Moving & Storage (Currently Closed)

Amy K. 1 year ago

Great group of guys moved us and wrapped everything we needed. They like to start early so we finished by 9am..

Samuel H. 1 year ago

Fast, easy booking and the move went flawlessly. Movers were very careful and thorough. It is the management and operations team that is not professional. Bins have not been picked up for two weeks!! I live in a small Brooklyn apartment and the stack of bins were obstructing my only exit. 1st ...Moreweekend I called to check the status of pick up only to find out that they moved the time without notifying me--no email, no call, no voicemail. They rescheduled to the next weekend at MY expense. Not even a discount granted. Today the bins were supposed to be picked up. I called before the window of time to make sure they were coming and had the right time. The window of time passes, I call to let them know I cannot stay home any longer today to see if they would ever arrive and cannot reschedule again. I told them I would leave the bins outside. The management called back without even a small apology for the inconvenience of two weekends of waiting around (including a holiday weekend). They are now charging me the rescheduling fee for when they moved the original time without providing notice and for leaving the bins outside. It's a shame that the customer service was so terrible because the booking and move was really great. I've moved 5 times in 9 years and this was the easiest move I've ever had. Would not recommend and would not book again.

Meredith W. 1 year ago

I had a terrible experience with Rabbit Movers. I booked my move in May for July. When I booked via phone, I made it clear that my elevator bookings for my building were unmoveable, with a three hour time window. 9-12, 12-3, 3-6. Joelle assured me that we could do the 12-3 window and that the m ...Moreovers would be there between 12-1pm in order to guarantee I would be within my building's guidelines. The email I was sent said 12-3 pm in the subject line and within the email said 1-3 pm but when I called to question it, Joelle guaranteed that was just the way they had to "key the move in" and that my mover profile said to be there between 12-1pm due to my elevator limitations. The movers showed up 3 hours late AT 3 pm as my buildings' window came to a close. They were nice enough but came ill prepared. Nothing was wrapped well. They rushed the job and my furniture has a ton of knicks. When I called customer service to inform them of my experience, Joelle was flat out rude saying he never told me they would be there around 12/1 pm. I do not appreciate the way he yelled and screamed at me. I PAID for this service and it was not worth the money to have late movers, knicked up furniture and unkind customer service. I wouldn't have been able to be hours late or push my move the same day, why is it ok for the company to?

Rebecca R. 1 year ago

Rabbit Movers were incredible. I had a relatively small move, and they were the only place I could find that would do it for a reasonable price. They were on time, friendly, quick, and treated my stuff with care. They were done way faster than expected. Definitely the best bang for your buck amo ...Moreng NYC movers.

Andy S. 1 year ago

I booked Rabbit based on the reviews and they lived up to the hype! We ended up having to change our move date the week before and there was literally no hassle. The folks at Rabbit were very communicative and the crew that moved us made us feel at ease. They worked quickly and were super nice, ...Moreoverall great attitudes and friendly. Would definitely recommend to anyone planning a move.