Dreams Carports I, Inc. (Open Now)

Jeff Erickson 2023-Apr-02

The building quality is good, but I purchased it with anchors to be installed with 105 mph wind certification. I let the office know that we have rocky soil but they only brought auger screw on your which they couldnt get to work. They told me they didnt have a different solution and that it was ...More my issue to deal with. They left a very dangerous situation on my property if any substantial wind comes up. Im still working on anchoring it myself. Office staff said manager and owner were not available, and manager only got involved when I refused payment.

Hello Jeff, after reviewing your order history we found out that in fact we couldnt drive in the auger anchors and unfortunately at the time we made the delivery we didnt have any rocky type anchors in stock due to limited supplies in the market, furthermore our installers made an onsite assessm ...Moreent that even rebar anchors were not going in either that could only meant that even if we were to try to install rocky anchors it would have been the same situation, we called you and explained to you that youd be better off hiring someone that specializes on ground work (site preparation, excavation) since we dont specialize on that kind of work, we do our best to try to drive in the anchors but sometimes soil conditions do not allow, but for what its worth, please accept an apology on our behalf.

Stacie Lisby 2023-Apr-02

I would highly recommend not doing business with this company. I give them ZERO stars but Google made me chose 1. We ordered a shed in April and since then they have scheduled/cancelled and no showed MULTIPLE times. The worst communication. They do not seem to have once ounce of care when they c ...Moreancel or do not show up. Super frustrating when you manage a day around a company who is supposed to show up. The first few times we were understanding but after the 5th time, you get to a point where you just get mad. I guess there is a reason they lost their BBR accreditation.

Hello Stacie, we truly apologize for the headaches we may have caused you and completely understand your position, were currently implementing changes to our internal policies to ensure situations like this can be mitigated, our goal is to provide a great experience to all of our clientele, plea ...Morese accept our sincerest apology.

David Silva 2023-Apr-02

Critical: Professionalism, Responsiveness, ValueNo words can describe the bad customer service, I would not recommend this company to anyone unless you want to be lied to.

Hello David, we apologize for failing to meet your expectations but were working hard to implement changes to become a better company, we will use this unfortunate event as a teaching tool and will strive to be better for our future clientele, please accept our sincerest apology.

Jeremiah P Jones 2023-Apr-02

4 months late kept trying to raise the prices even though I had a signed contract. When they actually showed up and built the shop it was fast and good work

Thank you for your review Jeremiah, we apologize for the inconveniences and will use this unfortunate event as a means to help us improve our customers experience, were glad though that your are happy with the quality of the product.

Lyndsi Sorensen 2023-Apr-02

I want to start by saying that all of the negative reviews made me a little nervous but I am so pleased by their responsiveness and the quality of work that they did. I love the garage they built for my dad! They showed up when they said they were coming and they got right to work. I wanted to m ...Moreake sure that I left a good review for this company because of the great experience that my parents had with them.

Hello Lyndsi, Thank you so much for your review, were actively working to better our service, we are glad that you are happy with the garage we built for your dad, this inspires us to keep pushing to be better each and every day, again thank you for your kind words and your 5 star review