Overall Rating
The new owners have left this place go. They up the prices of the units and DO NOT maintain the property or the units. The gate is always broken. The gravel is never maintained. Our unit has been infested with mice. This place has become a big disappointment!!
Submitted by Amy Logsdon on 2023-Dec-31
Overall Rating
The new owners have left this place go. They up the prices of the units and DO NOT maintain the property or the units. The gate is always broken. The gravel is never maintained. Our unit has been infested with mice. This place has become a big disappointment!!
Submitted by Amy Logsdon on 2023-Dec-31
Overall Rating
Ive rented units here for a couple years now, and management has consistently gone downhill. I appreciate that there are more online functions now aside from bill-pay only, however the condition of the facility has been deteriorating since it was owned by McWirther/Mini-Mac. The units themselves are in good condition, and I rarely see any issues with the condition of the buildings. I have only noticed one unit that appeared to have a bad water leak (and was vacant for that reason) but that problem doesnt seem to be widespread, so your items will be safe here. Now onto the issues. Well start with the first thing youll notice... the gate gas been broken for well over two months now. Its broken before, but it was always fixed within a day. This is the longest Ive ever seen it broken. Then the gravel... there are MASSIVE potholes, and a huge amount of erosion on one section of units that makes them practically inaccessible. This NEEDS to be fixed. I have bottomed out my cars multiple times, as it can be hard to even see where these potholes are when youre entering the facility. Be very careful driving through here if youre new. Then the landscaping, or lack thereof. For the longest time, I have horrible overgrowth of weeds and grass in front of my unit. Eventually it was cut, but that happened only one time. Its otherwise completely ignored. As far as pricing, they were competitive, but now its about the same as any other place. Rates have increased now multiple times since the new owners took over, and the rate increased make no sense. The units still have no lighting inside (most facilities offer lighting), the dumpster that used to be available was removed, and all of the above issues still exist. Why are we paying more and receiving no upkeep whatsoever? Overall, if youre looking for affordable, easy to access storage in the area, I would still recommend ModBox, but be wary of these issues. Customer service seems spotty, but they do try. When I emailed on a weekend to close out a unit, they handled it very quickly, and I appreciate that. They didnt answer the phone initially, but I prefer to avoid phone calls and handle business over email or in person anyway.
Submitted by Alex P on 2023-Dec-31
Overall Rating
Ive rented units here for a couple years now, and management has consistently gone downhill. I appreciate that there are more online functions now aside from bill-pay only, however the condition of the facility has been deteriorating since it was owned by McWirther/Mini-Mac. The units themselves are in good condition, and I rarely see any issues with the condition of the buildings. I have only noticed one unit that appeared to have a bad water leak (and was vacant for that reason) but that problem doesnt seem to be widespread, so your items will be safe here. Now onto the issues. Well start with the first thing youll notice... the gate gas been broken for well over two months now. Its broken before, but it was always fixed within a day. This is the longest Ive ever seen it broken. Then the gravel... there are MASSIVE potholes, and a huge amount of erosion on one section of units that makes them practically inaccessible. This NEEDS to be fixed. I have bottomed out my cars multiple times, as it can be hard to even see where these potholes are when youre entering the facility. Be very careful driving through here if youre new. Then the landscaping, or lack thereof. For the longest time, I have horrible overgrowth of weeds and grass in front of my unit. Eventually it was cut, but that happened only one time. Its otherwise completely ignored. As far as pricing, they were competitive, but now its about the same as any other place. Rates have increased now multiple times since the new owners took over, and the rate increased make no sense. The units still have no lighting inside (most facilities offer lighting), the dumpster that used to be available was removed, and all of the above issues still exist. Why are we paying more and receiving no upkeep whatsoever? Overall, if youre looking for affordable, easy to access storage in the area, I would still recommend ModBox, but be wary of these issues. Customer service seems spotty, but they do try. When I emailed on a weekend to close out a unit, they handled it very quickly, and I appreciate that. They didnt answer the phone initially, but I prefer to avoid phone calls and handle business over email or in person anyway.
Submitted by Alex P on 2023-Dec-31
Overall Rating
Its literally a box with a lock. Not much to say. Though I would appreciate them fixing the drive, its gor huge pot holes.
Submitted by Heather Wiskes (Unstoppable) on 2023-Dec-31
Overall Rating
Its literally a box with a lock. Not much to say. Though I would appreciate them fixing the drive, its gor huge pot holes.
Submitted by Heather Wiskes (Unstoppable) on 2023-Dec-31
Overall Rating
This new owner is horrible. Customer service is terrible. They could care less if anything gets fixed. The tone in their voice tells all I need to know. Ive had a unit here for years. The new owners took over, raised rates and took away benefits (gate has been broken for at LEAST a month and no dumpster). Sooo...why am I paying more for less? Youve done NOTHING to improve this facility. I found another place closer to me, cheaper and with a SECURED gate. Ill be leaving as soon as I can arrange it.
Submitted by Stacey H on 2023-Dec-31
Overall Rating
This new owner is horrible. Customer service is terrible. They could care less if anything gets fixed. The tone in their voice tells all I need to know. Ive had a unit here for years. The new owners took over, raised rates and took away benefits (gate has been broken for at LEAST a month and no dumpster). Sooo...why am I paying more for less? Youve done NOTHING to improve this facility. I found another place closer to me, cheaper and with a SECURED gate. Ill be leaving as soon as I can arrange it.
Submitted by Stacey H on 2023-Dec-31
Overall Rating
This company is horrendous! Dont rent from here. Ever since the new company bought out mini mac they wont fix anything, they nickel and dime you on everything. Then they forget your providing evidence of insurance and charge you anyway. Also rates will continue to go up. Dont use this company you have been warned.
Submitted by BRYSYS CORP on 2023-Dec-31
Overall Rating
This company is horrendous! Dont rent from here. Ever since the new company bought out mini mac they wont fix anything, they nickel and dime you on everything. Then they forget your providing evidence of insurance and charge you anyway. Also rates will continue to go up. Dont use this company you have been warned.
Submitted by BRYSYS CORP on 2023-Dec-31
Overall Rating
Terrible service since they took over from the McWhirters. Have no onsite people to help you and raise prices on a whim.
Submitted by Buzz L on 2023-Dec-31
Overall Rating
Terrible service since they took over from the McWhirters. Have no onsite people to help you and raise prices on a whim.
Submitted by Buzz L on 2023-Dec-31
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