U-Haul Moving & Storage of East Brunswick

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Robert E. 10 years ago

If you can find another uhaul to work through, I highly suggest not using this faculty. The manager is incredibly unhelpful and the process to get anything done is frustrating. Save yourself the headache and go somewhere else!

James A. 10 years ago

I made an online hitch installation appointment for 10/6 at the East Brunswick NJ facility. The confirmation email indicated that I would receive a call back from the facility to schedule the specific time. I never received a call back. On the day of the install, I called the customer servi ...Morece number provided on the receipt 5 times to get the issue resolved. None of these calls resulted in a call back to schedule the install time even though there were repeated promises that the facility would be calling me back in a few minutes. By the 5th call, I was fed up. Since UHaul obviously does not want my business, I cancelled my install and will find a company that does.

Susan R. 8 years ago

I like the fact that I was able to reserve online, because it cut down the check in process. The van was nice, clean and new. The process was overall easy. They lose a star because I left something in the van, called right away, was told that I was speaking to someone at the location, turned ...More out to be a lie, the lady claimed to send an urgent message to the location and 90 minutes later I never received a call, so I drove back and 4 guys were standing around doing nothing, I asked them for access to the van and asked why they never called me back after the urgent message, they said they were too busy, obviously that was another lie, but whatever.

Morgan T. 8 years ago

This place was terrible to deal with. They lied about the size of the truck so it ended up being too small for what we needed it for. They tell you the truck is 15 feet long but it is really 12 feet with 3 feet over the driver's cab. The Manager Dave lies and they are not to be trusted. I respon ...Moreded to the survey and gave them a bad review. I would expect corporate to contact me but they didn't so I guess they don't care about their customers. I would recommend using Penske for all your trucking needs. They didn't have any trucks available so we had to go to U Haul. I filed a dispute with the credit card company and Dave once again told them both the 12' and the 15' truck was the same price and he told them we resolved the issue which we did not.

Asim A. 6 years ago

Moving is never fun. It's probably one of the most stressful things you can do. But the East Brunswick U-Haul and their fabulous group of people made it much easier for us. Fred Khalef was the lead guy on getting us set up. He helped us pick the right size truck and the equipment to go with it ...More. When we needed more moving blankets he was there, more boxes, he was there. And when we needed a second truck he came through as well. I can't say enough great things about him. Every question we asked, every concern we had was answered. It was really great to find someone who goes the extra mile. Rafael Mendez assisted us as well. I would not hesitate to use U-Haul and I would certainly not hesitate to use their East Brunswick location! Thanks Fred, Thanks Rafael and Thanks U-Haul for putting together such a great team!