Public Storage

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Kevin M. 7 years ago

Had a great experience with making the reservations, however, 2 business days later the property manager calls demanding us to move our trailer before he gets it towed. If there was a problem to begin with, why was it not brought to our attention 2 days prior when we parked our trailer? Manager ...More was very unprofessional! How does he still maintain employment talking to customers in the manner he did?

Martin S. 7 years ago

The website offered half off for the first month $37.50, so I was happy; but, it was a premature happiness. It was in for a surprise. When I get there I was told that my total was $84.00. I was told that I must pay $24 administrative fee (really??), and $21 lock fee (you must buy their special ...More lock), and you have to buy an insurance plan or provide your own. Their lowest is $11 monthly. I got it through my insurance company, so I didn't have to get it. But, it's not an option if you don't have insurance. You have to get it. They use the good o' "Bait and Switch," trick, but I still got the unit, because I need it. But, I don't appreciate this type of business deals at all. Cliff was my rep, and he was excellent. I'm only giving them the extra star, because of Cliff. He is a young guy just doing his job, and he did well in explaining everything. These fees don't come from him, and I'm not really mad about the fees. I'm just mad at the way they go about doing business. Dirty! I went through a website. I'm disappointed.

Josephine L. 6 years ago

Thanks to Cliff the process of renting a unit was very smooth and i was provided with enough information to answer all my questions before i could ask them. I've rented storage before but there is nothing like dealing with a true professional who knows how to efficiently do his job while making ...Moreyou feel comfortable and confident in making your decisions. I will definitely return shall the need ever arise.

Gil R. 6 years ago

I rented a storage for a month. Clifford was very helpful and gave me all the information needed to use the facility when I rented the unit from him, he was always very friendly when I visited and always inquired about if I needed anything. I like the location and I will go back if I need to re ...Morent one again.

Brad J. 6 years ago

My 5-star rating is mainly because of Cliff. I've been meaning to post something when we first visited this facility, back in October 2016. I too was excited for a short period that the unit was a reasonable cost, but when we went in and he laid out all the additional costs and was super friendl ...Morey, I was able to swallow those additional costs. He really knows how to lay out your options, makes sure we understand where our money is going, he really knows his stuff. 6 mths later, I just recevied notice that my rate was going up for the next year. I went into the office to inquire and make a payment, and Cliff was once again, kind enough to explain what was happening, reviewed all my options to help me make a reasonable decision, even if he too was having a bad day, he still managed to take care of me. Customer service is key to any business!! They say people don't by the product, they buy YOU!! Thanks Cliff, for your extra service and going above and beyond what's asked of you! Cheers to you!!