Gotham Moving Systems

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Sunit M. 3 years ago

These guys were the only company I called (out of 5) that actually picked up the phone. They went out of their way to answer any questions/complete any transactions while I was on the phone. I was able to book an appointment less than 48 hours in advance and pay my deposit over the course of 5 m ...Moreinutes. My email confirmation/receipt was in my inbox before I was off the phone. This is a particularly busy time for movers in NYC with so many people leaving town due to COVID, I was pretty lucky to find them available on such short notice. I ended up having to cancel and they were again gracious and helpful, refunding my deposit and confirming while on the phone. No complaints, no issues, reasonable prices, definitely plan on using them when I have the opportunity.

Melody S. 2 years ago

I've moved couple of times in the city so I'm familiar w/ the chaos and this was probably my worst move so far. When the foreman showed up, he mentioned couple of items not being on the COI and updating it. The person taking the quote mentioned I didn't need to call to update the list. It'd be n ...Moreice if everyone in the company can sync up on what should be appropriate. I agree with the foreman here since having the updated list means my stuff is covered under the COI. The foreman showed up a little late so they started 30-mins after the agreed upon time. This pushed us as the destination had a 2-hr window where we could use the elevators. They got started pretty well at the source. It seemed like we would be done earlier than anticipated. My bed was a bit hard to disassemble. I mentioned do what you can and if it doesn't work out, I'll get rid of it. Once at the destination, one of the bed's pieces fell apart in the truck. The foreman insisted I either get a glue or get rid of it since I mentioned that before. He wouldn't even bother try using existing screws to patch it up. One of my lamp base also broke rendering the lamp useless. In addition, a dresser drawer that was put separately because it wouldn't go flush into the dresser completely fell apart because it wasn't taken care of either. At the destination, the guys didn't help to move furniture around to help me out with what goes best where. This just goes to the service level they were offering yet the foreman was complaining about me not giving tip after they gave up on the bed, broke the lamp and the dresser drawer. I felt bad and gave a tip but regretted doing it later. At the end of the day, the tip is on the service level and there wasn't any service here. Review Update: I didn't give a chance to Gotham Moving to hear my grievances and after posting my review a Manager from Gotham reached out to me to address my concerns regarding my claim and we were able to come to a settlement resolution. I wanted to thank Gotham Moving to take the time to address my issues.

Christian C. 2 years ago

I am pleased to write this positive review for Gotham Moving Systems. They were extremely professional all the way from the time that I booked their services until the day that the last piece of furniture (with was a huge refrigerator) was brought to my new apartment. The movers were real gentl ...Moreemen. They were kind, polite, hard working and fun to communicate with. The management was also very forthcoming and responsible and even though at some point we got into a brief hurdle (because of the fridge situation) they resolved the issue with grace and confidence. I highly recommend them and will definitely use their services next time I move.

WORST MOVING EXPERIENCE EVER!!!!! The only thing the team did right was arrive on time. The moving team: -Took my babies Crip apart and then gave me the screws to put it back together, with no way to tell how I would do that -Damaged my baby's crib, to the point that he asked and I quote " What ...More happened to my crib mommy and daddy". When we asked the movers they lied to our face, saying they showed my mother in law the damage pre disassembly, we verified with her they did not, they showed it to her post disassembly. -They called me repeatedly about a sectional they could not get out of my duplex, just to say and I quote "Okay we'll try again", The try again took an hour and a half, yet the people that delivered the sectional originally took less than 30 minutes. -They damaged the wall in the property I moved from -They damaged my brand new hardwood floors in my current property -Lastly, They left me a present, all of the garbage including their mid-delivery stop to get and eat lunch which I paid for at $195 an hour, they should have gotten something better When I called I received the company lines about the great service they provide and how sorry they were and was then told to go file a claim with a third part, let the endless paper work begin, because I have a lot of time post move, because moves are so easy. Images attached.

Layna D. 2 years ago

I received a phone call from the person I initially worked with, he said he would call me back after the initial call. I never heard back from Gotham/Northeastern Movers. During the call he tried to say my son damaged his own crib and that they have ZERO accountability and responsibility for any ...More of the things you see below, quoting the contract that was signed. He definitely tried to excuse the behavior and performance of the team that conducted my move vs apologizing for the lack of care for my property, and the added inconvenience. I was supposed to receive a call back in a day or 2 after the initial call, it's now been over 2 weeks. Not sure how this is working with your customer or taking accountability when your people continue to quote how much you value a great customer experience, and customer satisfaction. You have general great reviews, wish my experience would have been the same.

Hi Laura, we’re sorry to hear that you don’t like to be contacted after you requested a quote. Any smart, experienced, hungry business owner that wants a chance to make a living in this business is gonna use all the tools available at their disposal in order to contact a consumer and make a ...Moresale. Remember, you reached out to us first to get a quote. We’ve actually been complimented regularly for responding quickly. Customers like to get their quotes and schedule there moves in a timely fashion. I believe you have the right to your review but I also believe that you must be a miserable person to write a negative review at 11:30 at night. Don’t you have anything better to do with your life? I wish you all the best!

Joselyn Q. 2 years ago

Super aggressive - multiple emails, phone calls, and texts after I sent one inquiry. I don't think 'using all forms of available communication' in 24 hours to get a sale is appropriate respect for customers.