Free Your Arms

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Thierry L. 7 years ago

This was a great service! One of our suitcase wheels was broken, so when I found that we could have someone come to where we were staying to pick up the luggage, I was really happy. Not only that, I found this service at 2 in the morning the day we had to leave, and I accidentally put in the wro ...Moreng date, but Free Your Arms confirmed the booking and reconfirmed the correct dates and times and came to pick up our luggage that morning. They also got to the airport early and texted to let me know where they were. Everything went off incredibly smoothly, thank you!

Britta M. 7 years ago

As you can see, I'm clearly not the only one who appreciated the service provided by Free Your arms! I am glad they are getting the good reviews they deserve. I flew into LaGuardia around 3 PM and was scheduled to meet up with the friend with whom I was staying around 8 PM that evening. Since I ...More wasn't exactly looking to tow a suitcase around New York City for 5 hours, I had looked into a luggage storage service prior to my trip and stumbled across Free Your Arms. I made a reservation that Friday and within the same day Free Your Arms contacted me to confirm the details. Upon my arrival at LGA, they were waiting for me at my terminal to pick up my luggage. They were also very punctual in delivering my luggage to me later that night. The delivery man was very polite and his process was organized. I would definitely recommend Free Your Arms to anyone in need of a luggage courier service.

Milind K. 7 years ago

Horrible customer service. Called to confirm we could walk in to drop off our bags between 10am - 7pm. There is no sign/front store and no one was available in the office. Customer service was not able to handle our situation and asked a bunch of questions, then tell us they are unable to help b ...Moreecause they donno what to do next!?

Erin D. 7 years ago

Got into JFK at 6 AM today and was meeting a friend this evening and wanted to find something to do so I could enjoy the city and ditch my bag. Free Your Arms was my savior! They were there waiting at JFK when I landed, and came early to drop my bag off this afternoon. Excellent service, and wor ...Moreth every penny! I was a little worried about letting my bag go, but my worry was totally unfounded. Would use them again in a heartbeat!

Sandra G. 7 years ago

good idea but an extremely disappointing and irresponsible service. Cancelled on me at the time of pick up without any notice. Had to carry my bags across new york the entire day and missed out on statue of liberty because of that