Extra Space Storage (Open Now)

Jesse B. 4 years ago

May not be The most glamorous place but it gets the job done. I live walking distance so thy was key for me. It's cheap and clean. The staff is helpful and my stuff is safe. There are the "elements" of the neighborhood to deal with but you cannot blame the storage staff and facility for that.

Rosie F. 4 years ago

Everyone know's moving is tough. Customer service from moving companies, etc., is not the best. I recently moved from East Bay to San Francisco (previously Seattle), and it was one of the toughest moves I have ever made. I came to Extra Space storage in a jam to unload some stuff on a Sunday, b ...Moreefore starting a new job on Monday the following week living in my new place. It was 15min before closing, and I signed the contract. Keisha, the lady that helped me at the front desk, has great customer skills, and is probably one of the nicest people I have met. The first storage spot she showed me was exactly what I needed after a very short conversation in the front office. She warned me about the closing time was soon while I was signing the contract because I am sure she could tell I was in a jam for time. She offered to do everything else she could to close the building/office, before having to stop me from loading stuff into the locker. After doing everything she could, she could tell I was still rushing, and she even helped me a bit with two loads to my storage locker, staying a little extra time after hours I am sure (out of kindness). I couldn't be more thankful for this. Thank You @Keisha, and I hope this review finds you. You are the best. I still reflect fondly on my move due to this one helpful experience.

Nathalie M. 5 years ago

I recently fell on hard times and became homeless due to a bad break up with my ex GF, so I'm staying with someone I thought was a friend but he would steal my belongings so I decide to get storage to keep my items safe. Now today was hot as hell and I wasn't' dressed the part so I went to my s ...Moretorage unit to get a quick change of clothes so I wouldn't keep sweating. Within 3mins of me being in my storage unit the manager Keysha decides to open my storage unit without fair warning and I'm half naked she's telling me I'm not entitled to any privacy - I told her I'm just changing my clothes due to the heat she continued to yell at me and became overly aggressive by constantly opening my storage while I'm in there getting dressed. I told the manager I was half naked when you opened my unit and I continued to tell her I'm getting dressed BUT yet she kept opening my storage that I just paid $175 which is way too much as if to catch me in the act of something that I wasn't doing. I told the Manager Keysha I just need 5mins and I'm leaving she told me I needed to leave at once otherwise I WAS CONSIDERED LOITERING despite having just paid for this piece of crap. The Manager Keysha told me I needed to have my storage unit completely open despite the fact that door is 7 ft tall which makes no sense, I can see having the door half open but to have it all the way open is absurd and a complete evasion of privacy. I was also given a 1st and final warning all because I was changing my clothes in MY STORAGE UNIT THAT I PAY A ARM AND A LEG FOR MONTHLY CONGRATS YOU PLAYED YOURSELF, YOU LOST A LOYAL CUSTOMER!

Araceli Nelson 4 years ago

This company has changed hands, location, management and of course, names, in the many years I have been with them (over 30) and I keep waiting for them to get a team that can last more than a year. Their accounting department is inept. It is so poorly run. They cannot find payments, they send n ...Moreasty letters which have no basis and then you have to find someone who has been there for more than a few days to try to help but their personnel do not last. Very disorganized and unprofessional. It used to be a very good place in its original location and name and then like many other companies, they get greedy, try to expand, and cannot run a good business (hello, Comcast!!!). So what do they do about their failures and poor customer service???? Raise rates!!! As soon as I am able, I will get my stuff out. Sick of paying more, getting less and dealing with inept management. Every year there are changes in mgt. and then the accounting gets messed up. This location needs help!!!

Thomas A. 4 years ago

Friendly front desk staff and clean facilities! Love the 1st month's free rent! :) great place if you need storage in the city.