MasterCraft Boats of Utah (Currently Closed)

Vance Barrett 2018-Apr-02

I took my X55 in for some customization & service work. There were a few issues that needed to be addressed after the work was done. I visited with Vern and he reassured me they would get things taken care of. When I went in to pick up the boat I was pleasantly surprised by their efforts. They w ...Moreent the extra mile to make sure things were 100% What could have been a negative experience turned into a very positive one. Its always refreshing to interact with a company that values their customers and does what it takes to see a job through to the finish. Thanks for a great experience Vern!!!

Thanks, for coming in! Let us know if there is anything else we can do for you.

Trace 2018-Apr-02

Great Service! I had been waiting to winterize my boat, hoping to get in one more trip, but with the low temps we are supposed to get up where I live I was looking for someplace that could winterize on short notice. I called around and most places were a week or more out. When I called here and ...Moreexplained my situation they were great. They got me on the schedule days ahead of anyone else and said I could bring it in sooner and they would try to work it in even before my scheduled appointment. I dropped off Thursday for a Tuesday appointment and got a call Friday letting me know that one of that mornings appointments had shown up late and they had been able to finish my winterization 4 days early. They also include the cost of summerizing the boat in the winterize price so there will be no charge when I come back to get my boat ready for next season.

brian Kraft 2019-Apr-02

Disappointed. I moved here recently and had a misfire problem with my Malibu. I called the south location and they said they would take a look at it even though it wasn’t a boat they sell. They had the boat in and out of the shop for about a month or so. They replaced multiple electronic compo ...Morenents and each time they said it was fixed. It never was fixed and each time the boat actually was running worse. After the last repair, about $900, I informed them it was still not right and running worse than before. I was told that they don’t actually work on that engine so I can’t bring it back in to them. I needed to take it somewhere else. So I did! 1 day in another shop and problem was solved. Just a simple timing issue. The timing chain had stretched just enough that it just needed adjusted. It shouldn’t matter what brand boat you have, a good mechanic should have figured it out. I brought it in because it was misfiring. I would think that would be one of the first things they checked.

Thank you for your feedback, I want to apologize for your poor experience. While diagnosis in this case was complicated due to there never being any misfire fault codes stored and the malfunction only occurring when the boat on the water and under load that is by no means an excuse for missing s ...Moreomething so basic. I have used this as a training case with all my technicians not to overlook the simple causes just because the symptom is unusual. We always strive to exceed our client’s expectations and to instead fall short in your case is inexcusable. From our phone conversations I believe we have come to an acceptable resolution, if you ever need anything please dont hesitate to ask. I would greatly appreciate the chance to show you the level of service we usually deliver.

Mike Krull 2019-Apr-02

Peter Clark 2019-Apr-02

This shop is top notch and have always taken care us. Thank you!