Bedrock Mini Storage Reviews
Submitted by Ali Zain on 2024-Apr-03
Very good service
I like their staff and services.
Wished the company staffed more. A lot of customers come through here.
Submitted by Dean Peters on 2023-Feb-07
Called and waited on hold for 30 min they can answer a question and then hang up instead of making me wait call from different phone still put on hold the two ladies in the store have zero care for customers
Submitted by Vincent Manasseri on 2023-Feb-04
The people are nice ,but to get what youre going to store may be hard if your storage is on the second floor,they dont have a elevator.uther wise its ok.
Submitted by Warren Clarke on 2022-Dec-08
As an event planner Im constantly renting uhauls. This weekend I was given a uhaul that smelled like the cargo area was saturated in urine. I did not have a chance to enter the cargo space until loading because the driver was mopping it as I was checking it out. Im so disappointed.
Submitted by Stephanie Small on 2022-Dec-08
Manger in this is location is so nice ???? too her customers god bless
Submitted by Ada Perez on 2022-Dec-08
Customers service dosent exist in this place rather have you do everything online when they are there "to help "
Submitted by Jay R on 2022-Nov-08
Quick and easy service. I would suggest you reserve online and have extra funds in case your costs increase due to mileage and gas.
Submitted by Rayddy Espinal on 2022-Oct-08
Quick and easy service. I would suggest you reserve online and have extra funds in case your costs increase due to mileage and gas.
Submitted by Rayddy Espinal on 2022-Oct-08
The wait is just not necessary. Im all for people wanting a job. But they have all these people just sitting in the entrance way asking you if you need help moving. Most of them are like little kids. They quoted me a price then when i went back it was different. I still took the truck but when i bought it back it was different again. I should of know, but desperate times. When i was trying to return the truck. There were all these other trucks just parked in the way and blocking the entrance. I had to drive thru the exit to get the truck in there. I like the return process that was easy enough.
Submitted by Sexybups on 2022-Sep-08
The wait is just not necessary. Im all for people wanting a job. But they have all these people just sitting in the entrance way asking you if you need help moving. Most of them are like little kids. They quoted me a price then when i went back it was different. I still took the truck but when i bought it back it was different again. I should of know, but desperate times. When i was trying to return the truck. There were all these other trucks just parked in the way and blocking the entrance. I had to drive thru the exit to get the truck in there. I like the return process that was easy enough.
Submitted by Sexybups on 2022-Sep-08
Quick and Easy Customer Service. An Amazing Experience.
Submitted by Santiago Grijalva on 2022-Aug-08
Excellent customer service, got our truck quickly. Billing was correct upon return. Definitely would recommend this location if youre in need of a truck rental.
Submitted by Carl Allen on 2022-Aug-08
Absolutely great! Very polite and courteous. The salesman did EVERYTHING for me. Had the vehicle and was rolling really quick even though the web did its best to delay me.
Submitted by Michael Skopetos on 2022-Aug-08
Quick and Easy Customer Service. An Amazing Experience.
Submitted by Santiago Grijalva on 2022-Aug-08
Excellent customer service, got our truck quickly. Billing was correct upon return. Definitely would recommend this location if youre in need of a truck rental.
Submitted by Carl Allen on 2022-Aug-08
Absolutely great! Very polite and courteous. The salesman did EVERYTHING for me. Had the vehicle and was rolling really quick even though the web did its best to delay me.
Submitted by Michael Skopetos on 2022-Aug-08
Recently I needed the service of a U-Haul truck and thought it was convenient to stop by this location to take care of the matter. Great Customer Service Reps do play a major role in the growth and expansion of any legitimate business. In this case my experience with a customer service rep here was not so pleasant. I will simply save the details by telling the management of this location to carefully observe your staff, give people like Mr. Rudolph (whatever his last name is) some tips on how to be an effective customer service rep bad mood and attitude have no place in the work arena. Seriously for a man with attitude at the start of the day especially, is just not good for business. Upon returning the vehicle we dealt with Mr. Saadat Turpin in the parking lot and was just blown away with the pleasantry of his courteousness and I just could not believe these two men work for the same company. I gave 3 stars because of Mr. Rudolphs unpleasant behavior but really it should be a 5 because of Mr. Turpins awesome relation to customers. I trust the management of this U-Haul really take some time and re-evaluate employees like Rudolph and ensure that people like Mr. Turpin do get the appreciation they deserve for the excellent customer service they deliver. First time meeting Mr. Saadat. Turpin but TWO THUMBS UP FOR HES SIMPLY THE BEST!!!!
Submitted by Beatrice Inferno on 2022-Jun-08
I attempted to rent a 10ā truck today. I patiently waited for a representative. Three representatives working at the counter helping one customer ahead of me. When asked if I needed assistance I explained I was trying to use my phone to rent a vehicle as advertised but didnāt have my passport and lease agreement as requested on rental agreement. One of the three reps stated if thatās what the app is asking you thatās what you need. I asked if I rent thru them instead of the app do I still need a lease agreement and passport. The same female stated if thatās what they are asking you on the app thatās what we need. She was so worked up and so unprofessional I just wished them a good day and walked away. I have rented at haul many of times before thru out the years and never had to provide a lease agreement. Specially since I own my home. Iām heading to home depot now to rent one of their vehicles. If you can avoid this place please do. Save your self the inconvenience. Just got off the phone with customer support to relate my experience and to cancel my reservation. The right hand doesnāt know what the left hand is doing. ????āāļø
Submitted by Jason Guach on 2022-Jun-08
