We Move U.S.

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Susan S. 9 years ago

I had to share my experience, because this company did exactly what every relocator's WORST nightmare is. I found them on unpakt.com, called them, and found them to be very helpful and able to accommodate my needs. It was a comfortable 3-4 weeks before our move. We were happy. Then, out of now ...Morehere, 12 days before our move, we get an email that they canceled our move. No phone call, no nothing. Just an email. So, I call them -- and was promptly reassured that the cancellation was a clerical error ("I think my secretary cancelled you by accident"), and that he would get back to me. Saturday comes and goes, no call back. So I call Sunday just to check in, and am told that he is out of the office until Monday morning, but he will be back in the office by 9am and will call me first thing in the morning. I confirm that he knows my name, he tells me he doesn't need a phone number, recites the details for my move -- all in all, I'm feeling confident. Monday, 3pm, no call. So I call him and am sent to voicemail (for the first time) and leave a message explaining that I would REALLY love to hear back, given it's roughly 9 days before our move at this point. Monday, 8pm, no call. It is now Tuesday, 6pm -- still no call. Because of this "clerical error", and frustrating inability to return my REPEATED calls, we were forced to book with a different company -- after going through a number of other companies who were booked by this point. This company jeopardized my entire move, and they STILL have not called to apologize or rectify the situation. They delayed my booking a company that actually DOES want my business by 3 days during a peak season and less than 2 weeks before our move. This was the opposite of reliability. Highly, HIGHLY discouraging.

H C. 6 years ago

I moved with with WE MOVE U.S. , Great Rate Great guys I made a move from Far Rockaway to Miami . I through it was going to be a disaster because the price was pretty reasonable ( I moved before had a horrible experience ) I relocate often due to the nature of my work . To my surprise I was v ...Moreery happy with their expertize I will never use a different moving company , Thank you to Arthur and all the staff at WE MOVE .U.S .

Zurab S. 6 years ago

This company seems to operate under many names. They called themselves Best Movers, but the insurance was listed under this business. I use the term insurance loosely. I used this moving company in Manhattan for my boss. I should have been smarter because they were rude from the beginning. Th ...Moreey showed up and right away said they needed an additional 500 dollars. My boss had money stolen from a desk that was moved and all kitchenware including small appliances, dishes and stemware never showed up. After the move, they would not answer emails, hung up on me as soon as I said who I was, and then blocked all numbers from which I called. I called their insurance company's "contact" J Levine. He barely spoke English-he first confirmed that he was J Levine and when I told him who I was, he said he was not J Levine and then hung up. I traced the call to a home on Staten Island which is associated with ten individuals. The moving comany's phone number seems to be associated with several moving companies, all of which seem to be shady. Make sure when you use a moving company to get an onsite estimate--which is the law--also get a contract and thoroughly check their certificate of insurance.

Shane Sherrod 5 years ago

Found them listed in online ad, I was hesitant at the begging but took the chance to use their service. I'm glad I did because they were accurate with their work and very polite staff.