U-Haul Moving & Storage of Port Morris (Open Now)

Tamba L. 11 years ago

So I had to move from the Upper East Side all the way to Hudson Heights a few years back and the U-Haul location that I was getting my truck from, close-by to this one and near the 6-train station didn't have the necessary added equipment that I needed ( dolly / furniture pads ) so I came to thi ...Mores place to pick them up. The helpful staff here made my extra stop not that much of a time-wasteful one and even instructed me how to get across the 3rd Avenue Bridge and back to Manhattan. I wonder what this neighborhood was like back in the day before NY started to get "cleaned up".

Louise Thompson 7 years ago

I had a terrible experience doing business in this location. I placed an order online to reserve a 15 feet truck and pick it up on Lexington Avenue and 102 Street in Manhattan. The Uhaul system changed it saying 24hrs after stating no vehicle is available in that location but instead moved my pi ...Moreckup to 138th Street. I called 138th Street and spoke to one of their Associates. I told them I need to cancel because I cannot go to the Bronx to pick it up. I told her I could get a truck if it's larger than 15 feet. I asked her if they have a 20 Feet truck instead of 15 feet. She said yes. I asked her to go back and check to make sure the vehicle is physically parked at their location and that it is locked in with my name to avoid someone else taking it. She left, spent five minutes and came back over the phone to confirm all is fine. I told her to prove again because I will not be happy if I leave my in Manhattan to pick up a trunk in the Bronx and find out it is not available. She confirmed yes. I told her to give me 15 minutes. I took a cab and headed to the location. Upon arrival, an associate started the process to give me the truck. She had issues doing it in the system and called another associate. The other associate told me that truck is being transferred to another store because of another customer books it. I told them, that cannot be the case. The bottom line is that they made me spend over $40 in taxi fees to and from their location, wasted over 1hr in travel time and left with no truck. Nobody in the store said a word after all of this. I called customer service while in the store, but they were unable to do anything. This is bad business. I expected much more from uhaul