U-Haul Moving & Storage of Newark-Orange St Station
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- Stairs
Absolutely horrible experience here, worst out of any U-Haul ever. We arrived on time for our rental truck and due to coronavirus we were trying to register on our phones as it was advised. The website was an absolute mess and we were unable to get through so we went inside. Dude there wasn't we ...Morearing a mask. It took forever to sort out our truck rental and we ended up trying to charge it about half a dozen times. (And when I looked at my charge card later apparently I was charged AND refunded 3 times in a row.) This entire process delayed us roughly 40 minutes. Or project unexpectedly took longer than we thought, and we were going to end up late past our "drop off" time. But since we got a text specifically mentioning how to drop off the truck "after hours", we figured it was ok. Then I get a call 30 minutes before closing time asking when the truck will be back and that they are a gated facility and if the truck isn't back in time my car will be locked in for the night. We were NOT informed of this beforehand. So then we had to make a mad dash to get back in time. Then once we were there trying to find a way to possibly fit our large cargo in my small car the guy there said that we could just keep the truck overnight. Why couldn't we have been told that an hour earlier???? That way we wouldn't have had to panic and rush. All in all this was a very bad experience and if we need a U-Haul again we definitely won't be coming to this location. Update: When we returned the truck the next morning we were charged an additional $56. We were not informed of this ridiculously high price of keeping the truck overnight, which we were encouraged to do by the employee. We ended up being charged $120 for this one pick up truck plus the $25 insurance.
U-Haul Moving & Storage of Newark-Orange St Station
×3.0
Absolutely horrible experience here, worst out of any U-Haul ever. We arrived on time for our rental truck and due to coronavirus we were trying to register on our phones as it was advised. The website was an absolute mess and we were unable to get through so we went inside. Dude there wasn't we ...Morearing a mask. It took forever to sort out our truck rental and we ended up trying to charge it about half a dozen times. (And when I looked at my charge card later apparently I was charged AND refunded 3 times in a row.) This entire process delayed us roughly 40 minutes. Or project unexpectedly took longer than we thought, and we were going to end up late past our "drop off" time. But since we got a text specifically mentioning how to drop off the truck "after hours", we figured it was ok. Then I get a call 30 minutes before closing time asking when the truck will be back and that they are a gated facility and if the truck isn't back in time my car will be locked in for the night. We were NOT informed of this beforehand. So then we had to make a mad dash to get back in time. Then once we were there trying to find a way to possibly fit our large cargo in my small car the guy there said that we could just keep the truck overnight. Why couldn't we have been told that an hour earlier???? That way we wouldn't have had to panic and rush. All in all this was a very bad experience and if we need a U-Haul again we definitely won't be coming to this location. Update: When we returned the truck the next morning we were charged an additional $56. We were not informed of this ridiculously high price of keeping the truck overnight, which we were encouraged to do by the employee. We ended up being charged $120 for this one pick up truck plus the $25 insurance.
Owner was nice and helpful ... Thanks for making my Uhaul rental quick and easy. All of the vans on this location are in great condition, I recommended renting from here.
370 Orange St, Newark, NJ 7107
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