U-Box of San Francisco

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Nicole H. 10 years ago

DONT USE U-BOX, they are new at this whole "MOVING" thing and have no customers service. It is like the keystone cops. WHAT A BUNCH OF CLOWNS!!!

Parsons M. 9 years ago

Can somebody PLEASE give me the phone number of a moving company who can pick up my UBox from SF and deliver it to me?? I just want my stuff and no one at Uhaul, Ubox, movinghelp.com (the worst) can help. would GREATLY appreciate your help!

Wildeflower M. 8 years ago

AWFUL. Don't go here. Not safe. Needed moving supplies and placed online order. Pulled up and random aggressive guys on street started chasing my truck. Find out they are "looking for work" helping people move. Braved going in where nobody was helpful. Told to go through store and pull my items ...Moreof which they didn't have everything I already paid for. Totally sketchy. Go to one off of Market.

Dan K. 7 years ago

Please, please avoid at all costs. They (1) forgot to deliver one of our boxes on the day of moving, (2) lost BOTH of our boxes in our move from SF to LA (we finally got them back a month -- !!! -- later), and on top of it all (3) they broke our dresser and dining room table and REFUSED to proce ...Moress our claim despite us paying for insurance. I have wasted many, many hours of my life trying to recover our stuff and right all of the wrongs above. This has been one of the most frustrating and infuriating expenses of my life. I implore you to avoid yourself the pain - NEVER EVER EVER use UBox.

William Mckee 7 years ago

I rented a cargo van on Sunday, June 12 8:30 am from a San Francisco location. We the plans of going to Dublin, California for a simple pick up and a planned return in a couple hours. 10 miles into our 28 mile journey we had the van stall in the middle of the freeway with the message engine fau ...Morelt, service now. We pulled over, wondering what to do next and googled the nearest Uhaul place in Oakland and headed there for a simple exchange: this van for a van that worked. That was denied at that location saying I would either have to go back to SF or call roadside assistance. We didn't know what to do, since the van worked we decided to take our chances and go the rest of the 18 miles. Bad decision, it stalled twice on the freeway. We called roads assistance but we're on hold for what seemed like forever, with cars zipping by and rattling the van every second. We tried restarting the van, decided to get off the freeway and call roadside assistance so we could feel safer. We then were on the phone trying to called the SF center on one line and roadside assistance on the other and online chatting with roadside assistance as well. After 11 minutes on the phone with the customer service center, the call was disconnected and we got no call back. On the other line, I finally got a live person, after 24 minutes, with roadside assistance who dispatched someone to help us with an ETA of 120 minutes. This was the ETA for a technician who would then determine is the van needed replacement. Were they expecting to failed engine to restart? Were they really expecting me to drive back the same van that stalled several times on the freeway? Does that not warrant a change in he vehicle? After prolonged discussion and my putting my foot down that I want a replacement and I will not drive this particular vehicle down to SF. We were 4 minutes away from a uhaul center and ended up there to get a replacement vehicle. The service there was pretty amazing and they helped us the way this should have been taken care of 2 hours earlier. After completing our move, I returned the van to the original SF location and asked to speak to the manager. I was promised a call the very next day by noon and that my card won't be charged till I heard back. I did not get a call. That was yesterday. I called this morning and was informed that he was in a meeting and should expect a call once that was over in an hour. And was asked to leave a message for a call back. And I did not get a call. I called back after 1.5 hours and was informed he was now with a customer and it would be a while before he would be able to make it. I left another message and am still waiting for the call back. I then proceeded to call the corporate customer service line to lodge a complaint and spoke to a Rachel. Who said I should be getting a call back in 1-3 days from... The manager at the same service center that has yet to call me back. And my card, which was not going to be charged till I spoke to someone has already been charged.