Storage King USA (Currently Closed)

Tina O. 2013-Dec-19

I stored my household furniture at this facility and was very disappointed by there facility and customer service. I paid for a temperature controlled unit (which was extra) and when I went to move my furniture, I found that my marble dining room table was cracked in half. This is due to the e ...Morextreme cold that my furniture was kept in. So much for temperature controlled (what a joke). When I spoke to management I was told that if I wanted my money back I would have to sue. Really nice customer service, beware of false advertisement.

Jenny P. 2014-Oct-16

Clean place, the hours are okay but the only reason why I left was because my unit was supposed to cost 55 a month and every month ended up paying 82$. They have ridiculous fees and their front desk people have no explanation of them. The problem is if you fall into a hardship and can't pay righ ...Moret away they charge double late fees. Which is ridiculous. Goodluck with this place.

Jon G. 2015-Nov-20

cheapest deal near manhattan new york!

DeShadiya S. 2016-Jan-16

Setting up automatic payments requires filling out a paper form that they keep on file. There's no guarantee that your credit card information will be kept safe once you do this, and after only a few short months as a customer, the two different credit card numbers that I've given Storage King t ...Moreo keep on file have both been stolen and had to be replaced. I have no proof that Storage King was the source of my card information being leaked, but they're also the only company I do business with that stores your complete card information on paper within easy reach of unsupervised employees who seem unhappy and are regularly replaced. You do the math. Today I tried to access my unit only to discover a large red padlock had been added to the door, which prevented me from accessing my stuff. The lone employee in the office at first claimed that my payment must be late. However, upon pulling up my account, she quickly realized that I had setup automatic payments, had never missed a payment, and sheepishly admitted that someone had made a mistake. Nobody at Storage King ever called me to notify me about this red lock being added to my unit. I shudder to think what might have happened if I hadn't dropped by today - a mistake like this could easily snowball into your stuff being auctioned off if nobody is actually paying attention or checking that they got the right unit. The relatively small savings over nearby competitors aren't worth all this extra hassle. I plan to switch to Public Storage as soon as I have a free weekend to do the move. Why risk having your unit accidentally liquidated because of sloppy record-keeping, or your credit card stolen repeatedly as a result of lax security protocols? In a word, this place sucks. UPDATE: This location recently added online billing with no paper forms required, so I've added one star to the review.

Lee A. 2020-Jan-05

The worst experience I've had in my life! Dirty and disgusting... The fees are always going up in a management does not communicate well!! More than half of my belongings were damage from water and rodents. The insurance you pay does not cover anything!!!!! NOT DO IT!!!! SAVE YOUR MONEY AND TIME ...More...