Standard Parking

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Noelle Boone 8 years ago

Customer beware. Standard Parking business practices are clearly unethical and customer satisfaction is clearly not a priority for its management. In a nutshell, don't park at any of the Standard Parking garage if you do not want to run the risks of getting your car dented or scratched, then hav ...Moreing to deal with company employees (and management) that clearly have no appreciation for customer satisfaction. For those interested, detailed situation here below: In early January 2015, I left my car in pristine condition in the hands of one of the attendant at the SP garage in Manhattan Valley. I picked it up 3 days later, only to notice an important scratch/mark on the front bumper. Upon notification of the scratches, the parking attendant denied any wrongdoing, then attempted to claim that the scratches were there before I entered the garage by showing me a "damage report" ticket which had never been shown to me upon entering the garage. I immediately asked to speak with the Facility Manager (Chameika Thomas) in order to file a claim / incident report as I completely disagreed with the damage ticket which (i) had never been shown to me upon check-in and (ii) that could have easily been marked-up post-damage. The Facility Manager mentioned they would look at the surveillance cameras the following day, and that compensation would be provided by Standard Parking upon validation of the car's condition upon entrance. Then started a silence period of close to 2-3 weeks before hearing back from the company in the form of a simple one page letter stating that my claim had been denied. No explanation. Nothing. I escalated the issues internally (Claims Management - Neal Anderson, Hector Chevalier - VP Operations) in order to understand the company's basis for denying my claim and whether the company had actually checked the surveillance cameras. They mentioned they would initiate a second investigation. Again, 2 weeks passed by before receiving the very same letter denying my claim, with no basis/substantiation for denying it. I have asked multiple times along the process whether the surveillance cameras had been checked, but nobody cared to address this point despite being confirmed these would be checked. 2 months have passed since the incident and nobody within the firm seem to give importance to my claim anymore; I lost faith in the company's willingness to compensate for the damages they have caused to my car. There are hundreds of private garages in New York City, choose one carefully if you care about your car.