Shleppers Moving & Storage (Currently Closed)

Barrett S. 2 years ago

I picked Shleppers because I'd had a good experience with them in 2013, but this was like a completely different company. Will never use them again and strongly advise against it. I paid extra because they offered a live video estimate using FaceTime, unlike other movers who would've required me ...More to do my own detailed inventory, including counting all the boxes after they're packed, which is difficult if you need to book ahead of time and can't live out of a suitcase for 2 weeks. They showed up, started complaining that the estimate was inaccurate, and I agreed that they should call headquarters. Then, they started the move, half-loaded the truck, and declared that I would have to pay 25% more in order to finish the move! Of course I was over a barrel at this point - I thought I was paying their higher prices to avoid this situation! On top of that, they put a big hole in a leather sofa and offered my $35 to replace it, since I hadn't paid even MORE money. No better than the worst of NYC movers.

Tammy S. 2 years ago

I have moved internationally over nine times and can easily say this is the worst inexperienced movers I have come across. To start, their crew were mainly loaders not packers, they did not know how to handle sensitive items or delicate furniture, the first thing they did was negotiate their ti ...Moreps. I paid over TWENTY THOUSAND Dollars for Professional packing and care, and what I got instead was a terrible job and bad attitude. The did not only break our irreplaceable china items, but they also scratched/broke my unique furniture, paintings, lamp shades and valuables. I had to guide their inexperienced crew on how to wrap and pack items and provided them with warping foam and wood packing crates to protect my items, yet the result was a disaster. To pain to injury, the crew members insisted on their negotiated tip and the company claimed that they needed a bigger truck as the volume was larger than what they anticipated and asked for an extra amount of $1,650 on top what they received already. I was obliged to pay to release my shipment. When we received the shipment, I shocked to see that they sent the wooden crates which I provided them for protection of my items EMPTY, we also received two boxes which belonged to another client and had missing items which they stated they could not locate. I sent them over 30 pictures of the broken/damaged items and their customer care person asked me to contact the insurance company as they could not help. No apologies No regrets but simply a careless attitude. We are literally in pain seeing our valuable which we owned for over 25 years and have been moving with them from country to country DAMAGED. I will NEVER RECOMMED Shleppers

Tatiana R. 2 years ago

TL;DR: Shleppers is a horrible and abusive company. They once were good (we used them in early 2020 without issue), but something changed around late 2020/2021 and you should avoid them at all costs. DETAILS: We had a horrible experience with Shleppers on our cross-country move from California ...Moreto Connecticut in August/September 2021. (The fact that I have to use two months to specify the timeframe gives you a hint at the problems.) A summary of all that went wrong: -- During the height of the Delta variant, they sent an unvaccinated move-out team to our home, who refused to wear masks until my pregnant wife begged them to do so -- They were over two weeks late delivering our cross-country move, which was on top of the two week lead-time we gave them (they moved out our whole house on Aug 6 and promised to have it delivered by Aug 23) -- They damaged nearly every piece of furniture. Not all of it in major ways, but it was remarkable that every single significantly sized item was marred or broken in some way -- Their delivery guys were clearly the D-team. One of the trio disappeared for half the move-in because a Shleppers manager forced him to spend the time at the bank -- they were more worried about making sure the check cashed than completing the move -- The delivery guys scratched up wood floors, wore muddy boots on carpets (even after we gave them disposable booties), dropped heavy items, bumped into and marked up walls, and left trash everywhere -- They failed to even complete the job -- we had paid for them to reassemble major furniture items like beds and exercise equipment and they did not, just left the pieces strewn all over That was the move itself -- then there's the abusiveness of the company and its "customer reps" including and especially their LA point person. I disputed part of the charge with my credit card company and they immediately started threatening to send me to collections and destroy my credit. (Clearly they get chargebacks a lot and have a whole process for how to deal with them... tells you something about the company!) They promised they had a whole process for compensating us for damages through their own insurer ... we filed our claims immediately and three months on, we've heard nothing, and our "customer rep" has stopped taking our calls. AVOID AT ALL COSTS. Even if they offer a good price, know that you'll be paying for it in other ways.

Lynette T. 2 years ago

As I unpack my boxes I continue to get angrier at the job that this company did. It was truly horrible. Do your selves a favor and never is them. If you look at my other reviews they are all positive ones because I believe in elevating good businesses. This business was beyond horrible.

Doris Perkins 2 years ago

Allen was so fast and professional. Him and his crew came and just did everything so smoothly. They had started my move at 8 am and were done by the time I had to start work at 9:30. So stress free. Will always ask for Allen and his crew when I have to do a move.