Security Moving and Storage

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Kellie F. 14 years ago

We moved our furniture and belongings from a house Staten Island to a three-bedroom apartment in Brooklyn, and we didn't have a good experience with Security. They showed up more than an hour early - which I suppose is better than showing up late, but we still had some last-minute packing to do ...More, and so it made things a little chaotic. But that was a minor issue. The big issue was the use of and charges for packing materials. The quote originally e-mailed to us said that only 15 boxes were included for free and that other packing materials would have a charge. But when we started considering other movers, we received a subsequent e-mail from "Alex" which said that all the packing materials we would need that day would be included in the original quote. When I was handed the bill, that was not the case. There were nearly $200 in charges for packing materials. Now I know why the movers went absolutely nuts with the bubble wrap. I swear they were bubble-wrapping smaller pieces of bubble-wrap. And they boxed things that didn't need to be boxed and excessively taped (and retaped) everything. I argued with the lead mover over the packing charges to no avail. Because of the conflicting info that we were provided, I decided to pay for the packing materials then and then discuss the packing charges with Alex later. That was really dumb on my part. Alex never responded to repeated calls and e-mails over the next two weeks. And after all this, the movers had the gall to ask for a larger tip. That was the capper. To the movers' credit, they did good work . Everything was moved in a reasonable amount of time, and nothing was damaged. But the deception, superfluous packing and packing charges, and the insult of being questioned about the tip (after $200 in unexpected extra charges) made this a very lousy experience. Avoid Security.

Michael D. 14 years ago

My darling husband forgot (he's probably still traumatized) about how they put all the heavy basement boxes in the bedroom and all the bedroom / kitchen / etc., in the basement (EVEN THOUGH we went through the trouble to clearly label every single one on the top of the box and on two of the side ...Mores!). So we had to re-move a LOT of stuff. Oh, and they took very frequent smoke breaks!

Lonnie Farr 9 years ago

These crooks go by a number of different names - when I hired them they were UNITED GROUP MOVING & STORAGE and I've heard that they've changed names a few more times. No matter what they call themselves, they are the most unprofessional movers I have ever used - thieves and crooks. They broke ...Morefurniture, stole items (although they claimed they were "lost"), and refused to honor contracted prices. When I complained they told me to come to Bayonne and pick up my stuff if I didn't like the price or "new" delivery date.