Public Storage (Currently Closed)

Alicia V. 6 years ago

MY STORAGE UNIT WAS ROBBED!!! FUCK THIS PLACE. When I had the police come out to the scene, the dude behind the counter claimed that I was the only person that has ever had something stolen from their property. The idiot said this directly to the cop's face and mine. I immediately moved my rem ...Moreaining goods to a different storage facility in Daly City and they told me that they have about 15 clients that had goods stolen from this Public Storage over the last year and then had moved over to their facility! DO NOT use this Public Storage. THEY DON'T EVEN HAVE SECURITY CAMERAS!!! I wonder why! Steal people's belongings and then have Public Storage insurance cover part of the customers loss. Fucking bastards.

Monique T. 6 years ago

We had a reservation to move in and I called twice to confirm I was coming after they called me, but I didn't know the exact time on the move-in date I was coming and said I would call. I called the day before arriving to confirm our arrival as well as the morning of. I provided my reservation n ...Moreumber over the phone before coming in. Upon arriving, we were told our reservation had been cancelled by the system and that they could no longer honor the previous rates. We called corporate customer service who said the same thing; they were unable to offer the rate. I was extremely frustrated to have my time wasted and I will never try to use Public Storage again because I don't feel they run an honest business. Fortunately there are alternative options available and we will search elsewhere.

Sunshine R. 5 years ago

Please don't rent with this people. Their way to do business is BRUTAL, against consumers. Their website is a big lie. They made me waist whole days trying to sale me a more expensive unit when what I needed it was a 5 by 7.5. Price on the phone was higher than the one on website that's what I p ...Morerefer to do it by the website . Called them first to make sure they have it available, they said they had more than one, that other locations won't have that size. I paid 2 guys by the hour to fill up a truck with all my stuff and when we where on our way they called me to say they couldn't process more application after 5 pm, that the computer won't allow it, when the website said they were open until at 6 pm . I explained I had the truck full and people doing the work for me in the truck. They asked me to go anyway to se how they could help us. We got there, their computer was working pretty good since it was a lady there making payments. Then they said they didn't have anymore units on the side I needed, so they try to sale me the more expensive one again. We end up leaving the place with nothing more than a waist of work and money. I had units storages in Los Angeles many times. I have never experience such a horrible treatment by any storage place before. DON'T USE THEM!!!! I will contact Consumer Affairs and make sure they get an inspection! Alica

Karen B. 4 years ago

Bruce is super nice and super helpful. I've moved plenty of times but it's nice to hear helpful tips. My moving experience in a whole was not the best, Bruce is a joyful person that makes it not that bad.Thank you Bruce!

Shar L. 4 years ago

(To Public Storage: I don't appreciate nor have the time to be jerked around by your Daly City staff members!) I submitted a notice to vacate my basement space on 4/6/2019, after seeing that a 1st floor 10x14 space had become available on 4/3/2019. Although I was ready and able to submit payment ...More for the 1st floor reservation when I visited the DC location on 4/6/2019, I was informed by the front desk clerk that needed to wait until 5/1/2019 in order to receive discount on the 1st month rent. When I visited the DC location again on 4/27/2019 to vacate my basement space and to confirm the reservation for the new space, I was informed by another front desk clerk (Bruce) that the 10x14 1st space was no longer available and that the space was given to someone else on 4/5/2019. Needless to say, I was very surprised since I had reserved this space and did not receive a call from Public Storage stating that any additional action or payment was necessary to secure the 1st floor unit. I have rented at DC Public Storage on two occasions and have never such a situation this occur. I have taken my business elsewhere, and highly suggest that other potential and existing customers do the same!!!