Extra Space Storage

Identity Verified

(Currently Closed)

Jasmine S. 12 years ago

I came to use Extra Space storage because of a messy situation with Public Storage in Jersey. (My unit was robbed, not once, but twice. I have since become a Public Storage h8r). Extra Storage is well protected and ultra secure. If you have the choice between the two, I would definitely say to g ...Moreo with Extra Space Storage

Angel D. 9 years ago

The worse place ever. I haven't had anything in my storage for almost 2 months but I was still being charged so I went to close my unit. I work 7 days a week and I'm 6 months pregnant by the way and this location is very hard for me to get to. I went down there to close it and I did all the pape ...Morerwork but I didn't have the key on me to take the lock off so the employee name Paul told me they could break the lock off and I said ok good. Two weeks after this they called me saying my bill is overdue which makes no sense cause I closed my unit and paid off my bill. They told me that I have to come down with the key to take the lock off cause they don't break locks so I asked why did Paul tell me that and they said "I don't know". The manager continued to be very rude to me and basically told me even though I'm 6 minths pregnant and I work 7 days a week I have to come doqn AGAIN or he's gonna keep changing me.

Kevin O. 8 years ago

A few things: The location closes at 7:00 but elevators shut down at 6:30 and you arent able to go to your unit just to get 1 little item. When they discuss the contracts before you sign up, they omit very important information, like the number of times the rates will increase. I was told that a ...Morefter 2 rate increases, I would not get another rate hike, but guess what? It went up! To add to it, I was told that the difference between climate control and non climate control has to do with person preference, and the condition of items in storage are not effected differently whether the room is climate controlled or not. Another misstatement, especially when I was told before I signed up that climate control protects your items better because the items arent exposed to extreme and sudden changes. There are way too many times when you need to locate someone, but no one is in the office because there is ONE person. Major letdown and I will NOT refer my colleagues to this location.

Marian D. 7 years ago

Horrible experience. I was a paying customer here for a year, i gave them no problems. Recently i moved out of the facility and thats where the problems started. I was packing stuff up a bit at a time and moving it as i could. I knew my month was running out and i didn't want to get charged for ...Moreanother month so i called and talked to a rep who told me dont worry if u go over your month you'll only be pro-rated for the next month. That was great except when I came in, a couple of days later, to clear out my unit and was very rudely told "I don't know who you talked to but we don't do that, didn't you read your contract?" Awesome customer service! Their manager calls me several days later to apologize but claims now its too late to pro-rate but if he had been there that day, he would have done it... Do yourself a favor and avoid at all costs. They don't know how to treat people. Horrible parking and they close a half hour earlier than they state too!!

Shana F. 7 years ago

Dishonesty even at the top level. I live in Georgia so did all the required paperwork at the store in Sugar Hil for a small unit in Bronx to help out a family member. The Assistant store manager, Shellman never bothered to go over all my options with insurance. I was hit with a $24.50 monthly b ...Moreill for insurance. When I found out the same day I could get insurance for $10, I asked if he could make the change for me. He refused saying he had already processed the payment and couldn't go back to make changes. Eddie at the Fordham Rd location promised to make the change for me and refund me the difference. He never did even after several calls and its almost a month now. I have cancelled this lease and will not do any business with them again.