Extra Space Storage

Identity Verified

(Currently Closed)

Cassie J. 6 years ago

Made multiple complaints about the pried open fence and management has yet todo anything about it... do your self a favor and stay away..

Deborah F. 6 years ago

Clean and safe environment! Great customer service. Carolyn is amazing!

Alyssa Z. 6 years ago

Don't use this place is a scam. Bad business practice. I reserved a unit. Unless told it could be push out one week. I went to the online site and went to push back the date. And the unit reservation disappeared. Mind you I was was quoted 1/2 month free and unit 7027 at 163.00 I spoke to Matt ...More the manger and he said oh that was a system glitch. I'll put you back in for Sept 30. When I looked at the reservation he keyed in i noticed the price was wrong. So I go in on the 25th and he's off and the office person say the unit was rented. So I call today to inquire. Not only isnthenonly gone but Matt the manger is a liar. He gave me a quote in front of 2 trainee, and my party of 2. Them goes on to say. He never quoted that that price and never discounted the units in months. Mind you there's a flag out front of the place saying 1 month free. While I was in the location .... another person stated he get bills with a different price every couple of months . The women stated the units are based on market rate and will up. Find another place to store your belong. I would trust them to house my possessions.

Veena C. 5 years ago

New and super clean facility. Manager was very friendly, helpful, and accommodating! My reservation was not in the system even tho I pre-reserved and she was able to get me the same unit and rate I had originally booked.

Karl S. 4 years ago

Even 1 STAR IS NOT WORTH IT!! Worst customer service!!!! - A) they charged us when we moved prior to our move date - B) then when we called and asked them they said we did not leave the door unlocked when they did bother to check it. Then they reversed the charges -) 5 days later when I drove ...Moreto the facility and asked the gentlemen (Manager Matt) about the refund.. he said I was charged because I moved post the billing cycle when he did not bother reading the notes and to TOP IT WAS RUDE TO THE SKY!!! WORST MANNERS AND WORST ATTITUDE!!!!! Don't rent from these guys!!!! I complained to the corporate office! Even they cannot tell me when I will get my money back. All they say is we will ESCALATE YOUR SITUATION!! To the manager-- If you can't do your job QUIT!!