Extra Space Storage (Currently Closed)

Brian S. 10 years ago

place itself is very nice. However, had a bad experience getting started. The person meant to open up in the morning showed up late, despite appointment being made, and kept my movers waiting. When she finally showed up, she realized she did not bring her keys and kept us waiting another hour. ...MoreI used them for six months and then got a rate increase of 35%. in the mail. I reached out to inquire and was told that they had that ability and would raise it again in 9 months. Terms in the contact did not explicitly mention these increases. They did have a clause of "30 day notice" including rate change... which is pretty standard in contracts but usually is more of an emergency out clause...I expressed my dissatisfaction and was not accommodated. I will immediately be looking into moving to Uncle Bob's storage.

Maria V. 10 years ago

The facility feels safe (most of the times, see below) and location is right off the highway, but I've got a few issues with them. Pros: 1) They have dollys that work 2) Location is nice Cons 1) Hidden Fees: you're forced to get insurance for the unit, so make sure you budget that in your expe ...Morenses. Also there are initial fees you have to pay too. I was promised $180, but on the first month I had to pay close to $240 2) There was a black out in the area during the time of my visit. So they left the front gate, back gate, and doors to the facilities wide open. While I understand they did it so people can still access the building, it didn't stop anyone from going in w/ lock cutters. Also, no back up generators meant that the storage units were pitch black. 3) If you leave early, don't expect to get pro rated return. I left half way through and they refused to reimburse me because I didn't tell them in advance. What kind of garbage is that? 4) Rate Hike: Your promised rate is only good for 5 months. Then you can expect a 7-10% increase (and who knows how long that's good for). I was promised a rate at 180, which became 199 because of insurance and on my last month (6th month) was raised to 207. 5) Make sure you bring your own lock when you reserve, otherwise it'll cost you another $10. ----------------------------------- edit, i contacted Extra Space Storage and they reversed the rule and will be sending me a check for a pro rated refund. will update upon receiving or not.

Juliette M. 8 years ago

This place is great! I've had my storage unit for over 4 years and I can honestly say that I haven't had any problems. Nelson and Lily are always very courteous and they go out of their way to help you in any way. It's a pleasure. The place is always clean and well lit. I feel safe if I have to ...More stop by and get something. They are located in a nice area of Englewood, next to a pizza place and across the street from an ice cream store. I highly recommend Extra Space Storage in Englewood, NJ.

Tiffany M. 6 years ago

Excellent, professional service and reasonably priced. Nelson and his team have taken great care of my things for almost 10 years. I recommend them without hesitation!

K K. 5 years ago

Kenneth was extremely helpful in my time of need. I don't know much about storage and he was explained everything to me. I would recommend extra-space to any one that is in need of storage. Definitely ask for Kenneth to help you..