Extra Space Storage (Open Now)

Milton J. 4 years ago

Ashley Ann Fana the store manager was great! She helped me move in and showed me around the facility! So far my stuff has been there safely. No issues and it's clean!

Phambulous P. 2 years ago

This is a great facility. Conveniently located and easy to access your storage room. Management is extremely helpful and enthusiastically pleasant. I've been a customer for years and it wasn't until recently, when a friend told me about the nightmare he'd had at his storage facility, that I real ...Moreized what a great place this is. It's my fault that I won't throw anything away, but I'm glad I had a place to take all my junk.

Hi Phambulous, thank you for your feedback. We are sorry to hear that you are unhappy with your experience. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the se ...Morelf storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.

Wesley Kinser 1 year ago

SCAM!!! After being a customer for only three months, I received a notice than my monthly storage rate will increase in 30 days at a rate that is 62% higher than my current rate... WHAT??? A 62% increase is ridiculously unreasonable! Is this even legal? It's certainly unethical!!! I called the ...Morecompany to express my dismay and frustration and asked them to review and assess their practice and charge a lower more reasonable increase after being their customer for only 3 months. This has been a very unsettling customer service experience as I was told on the phone with one of their sales reps when booking this space that the rate is good for at least 12 months. Therefore, upon receiving this rate increase notice feels like a bait and switch, where I as the customer is being unfairly taking advantage of. The district manager called me back and said it's the company's policy and there's nothing they can do. So, now I'm frantically looking for a new storage place and a van to move my stuff from. This is a horror, so please future renters beware and get your agree rental rate in writing for the terms that you want. Don't get tricked like me. If anyone wants to collaborate and fiel a class action suit about this, please reach out to me. Thanks for reading.