Extra Space Storage

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Edwin M. 8 years ago

I am SURPRISED there are not any reviews about this place, I don't blame other people. It's probably not worth their time. Where do I begin... The manager on the premises is the worst person I have dealt with. This will be long so if you are thinking of getting services from this storage, DO NOT ...More! The manager has no idea on how and what customer service is and what hearing the customer out is either. The only sane person who actually is very helpful is A nice lady the assistant manager. I feel so sorry for her having to deal with such a disrespectful manager who only cares about is making money. Someone needs to go back to school for management 101. I hope corporate office takes a look at my review and looks into this matter. Also I have been at this location for a little over a year and there has been this vehicle parked that actually gets in the customers way when trying to enter the facility. Very very unprofessional. I will be sending corporate office a peace of my mind as well. Manager doesn't pay attention to customers, always with her headphones talking on phone...

Rita I. 8 years ago

My first time using a storage place. The service here was pretty very good. The representatives went out of their way to get us the best deal and saved us money. But more importantly they were very polite, courteous and professional.

Brooke S. 8 years ago

Recently I had the WORSE experience with a different storage facility (NJ Self storage/ CubeSmart to be exact.) therefore coming here after that bad experience I was already very hesitant about going to another storage facility. I had the pleasure of meeting and conversing with the manager Lexie ...More and front desk Piedad. They answered and help me with every question I had, I even felt very comfortable telling them about my previous horrible experience and they reassured me and even told me the procedures in case of an emergency. The unit I was given was very clean, convenient, and most importantly easy access. The facility itself has a lot of security cameras, sensor lights, parking spaces, it's clean, and depending on the storage unit you need they provide ones with climate control. They also have loading carts for you to use if you need. They truly helped me with everything and provided OUTSTANDING customer service.. A few days later they even called to make sure I had moved all my stuff to my unit with no problems. They know how to established a great trusting relationship with their customers which has allowed me to trust them with my belongings here, I'm glad I ended up coming here to rent a storage unit and I highly recommend this storage facility to anyone looking for a safe place to keep your things whether it's for short/long period of time!

AJ S. 4 years ago

Best experience ever.. after a long day of moving we realized last minute we needed a storage unit. We were tired and in a bad mood but they made the storage unit experience super easy. They helped us understand the process and we're super helpful and gave us a great rate. We would recommend eve ...Moreryone looking into using them.

The manager here, Lexi definitely needs some people skills. They finally changed the entrance keypad. It used to be on a concrete block and you had to pull up in your vehicle so close to it. The exit ramp is not good. It is very inconvenient having to enter your code to leave the premises. Also, ...More the place is not cleaned well. It has a stench and when brought up to Lexi the manager, with absolutely no people skills, she said they do clean it. Folks, if you pay this place a visit, youll see and smell for yourself. Very dirty in comparison to the other extra Space Storage locations in the area. The customer service from manager Lexi doesn't make it any better. Nothing in this review is fabricated. Please go check for yourself. I wonder if upper management even reads these reviews. And if they will address these concerns. Place is dirty and you can smell it right away. Awful!

Tatiana A. 4 years ago

I called the number to speak with someone. You cannot get through to a love person. Useless! Waste of time

Tatiana, our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Don't hesitate to reach out if you need anything.