CubeSmart Self Storage (Open Now)

Just M. 7 years ago

Staff was very helpful and willing to provide all necessary information.

Daisy P. 7 years ago

I have used them for years, back when they were "Storage Deluxe", and always enjoyed great customer service staff and a secure facility that works with you. You really feel like your stuff is well cared for. This time around, they have upped the ante! They have a new manager, Von, who is absolut ...Moreely fantastic! He is aces in serving his clients, even offered me and my assistant a bottle of water after we moved in a lot of heavy stuff and were exhausted! This should be your go to for storage, and the facility in Long Island City/Sunnyside by Queens Blvd, is definitely my favorite!

Daisy, we are very sorry to hear this and apologize for any inconvenience you may have experienced. Please email your contact information to help@cubesmart.com and we will have someone from our team reach out to you regarding this. Hope to hear from you soon.

Stephen T. 6 years ago

Rude General Manager Olga! Rude District manager Patrick and unfriendly staff! Horrible place! Doesn't deserve not even one star! Can't stand this place! I had my storage unit since 2010 and never had a problem with anyone at cube smart till Olga became general manager! She's miserable and I pit ...Morey her! I miss the old staff, they would try and help the customer and were super friendly! I won't recommend this cube smart to anyone! Can't wait to take all my Belongings and never look back.

Michael D. 6 years ago

Watch when you rent from this place! AWFUL customer service. They would rather just talk to one another! They also close earlier than they advertise. I booked it from work and got there with 5 minutes to get something out of my storage unit only to find out they closed early!

Chanaia C. 5 years ago

My wife and I are currently in a one bedroom, and this place is only two blocks away, so it was an easy choice. I got a small locker, which turns out to be bigger than you think as you start putting your items in. It's on a top row, however they provide a moving staircase so you can easily loa ...Mored the items in. The staff is also very friendly and accommodating. My only issue is that this place closes way too early. You've only got around 2h:45min after coming off of work to come here, and it's got even shorter hours on the weekend. Oh and they advertise free month everywhere on all signs, but when I signed up, they never gave me a free month, and I haven't mentioned it to anyone yet. It's very clean and a good temperature, and a nice little storage spot if you're in a cramped up apartment as am I.

Let me start by saying, the establishment is very clean, well kept and run fine. But the deceit REALLY made me regret choosing them. 1. " First month free" = for tiny boxes of their choosing 2. I was quoted a price, and found out after the fact that it included mandatory $12 insurance. ( I woul ...Mored like to choose whether or not to be forced to pay insurance. Sure, no one put a gun to my head, but to find out all of these things were included in a box that was not even on sale was upsetting. ) 3. My schedule is PACKED, TIGHT, JAMMED like a storage unit. I sleep 3-4 hours a night and I DO NOT have a car. Sounds like a whole lot of my problem, right? Sure, I can lay in the bed I've made. But being told they CLOSE AT 8PM to have to doors close on me at 7:50 something because they were in a rush to go home was BEYOND infuriating. I went IN PERSON around 6:45pm and asked , "You guys close at 8pm right? " Christian, guy on the right does "Yes." Guy on the left says " well... 7:45." That is not what it says on the lobby door or my reservation. 15 minutes is PLENTY of time to get a single box into my unit. FURTHERMORE, he said but we WILL wait until 8pm. Fine. Thank you. I left to pick up my things and I called around 7:20pm , no answer. I came on the strength of his word , begged my coworker to drive me and my belongings there. we arrived at 7:56. Gates locked, lights off, no whisper of a human being. The Harold and Kumar adventure over there with my coworker was nice. Being locked out was horrible. I am moving for very very very difficult, reasons. And to be told I will be helped and then lied to is just messed up. FOUR. I went the next stinking day after being told crisply : You missed your move in. No, I didn't, I had a wonderful communion with the gates outside , we connected on a deep level. ANYWAY. I went inside and an actual manager was there. She is the saving grace in this whole situation because she followed protocol the ENTIRE way through. She clearly explained my charges and why , even the stupid $19 lock that the other guy failed to mention. I told her I was PISSED , and she remained professional. But honestly, I'm so disgusted I cant wait to get my things out of there. TWO stars because manager girl added one. There is NOTHING wrong with CubeSmart, the facility, the prices (debatable) , the layout, or any of that. I just left with a HORRIBLE taste in my mouth. The whole experience really negatively colored my view of the company. DO NOT tell someone they have time when they don't. If you are rushing to go home, then say so. Do not promise what you can not deliver. Offended doesn't cover the gist of my anger. This might seem really intense over 4 minutes, but I have learned through terrible circumstances to value every second of my life. DO NOT waste my time. - Sincerely, PISSED in NY