Columbia Self Storage (Currently Closed)

Linda D. 8 years ago

We tried to rent a U-Haul from here. They had the wrong mileage on record when we left and tried to scam us.....claiming we drove WAY more miles than we actually did. Good thing we took a photo of the odometer when we left and were able to prove it. But we still had to fight their corporate offi ...Morece to get a refund. Terrible

Sandra Verdino 6 years ago

We rented two 10x10 units for approximately 17 months. Although we did not have insurance on the units, our wool rug was seriously damaged by moth larvae. When we opened it in our new home, we had to immediately throw it out since moths were still in the rug and began to fly around. After numero ...Moreus unanswered emails and phone messages that I left with the manager, as well as a picture of the damaged rug, the owner of the company called me regarding the issue. The owner said that the company was not responsible for the moth larvae damage and that the moths could have come in with my belongings. (Side note: there are only wire ceilings on the units, so the moths had to have entered through the top of my unit from someone else's belongings. Also, moths LOVE wool, so they went straight to my rug.) I had a long, and not so pleasant, conversation with the owner, during which I explained my side of the issue and asked for some compensation for the damage to put toward a replacement rug. The owner asked what compensation would I be satisfied with. I asked the owner if he would be kind enough to compensate us a measly $300 for the damage to my rug, which was what we originally paid for it years ago (wool rugs of our size now cost $1,000+). He refused any compensation. Needless to say I was and still am not pleased. In my opinion, this is the first company in my experience that has not provided good customer service including compensation when damage has been done by no fault of mine, but rather by the company's, to my property. Renter beware.